Director of Data Management

Marriott Bethesda, Maryland
director data data management management management digital team product management strategy analytics technical adobe director
January 19, 2024
Marriott
Bethesda, Maryland
Marriott Director, Product Management, Hotel Websites Bethesda , Maryland Apply Now
Schedule Full-Time
Located Remotely? Relocation? Position Type Management

The Director, Product Management, Hotel Websites will help to further define Marriott's hotel shopping experience while driving the strategy, implementation, and performance for Marriott's Hotel Website (HWS) products.

The HWS product powers digital experiences on and its global sites for 8000+ hotels and 30 brands in the Marriott International portfolio.

Additionally, this role will champion the HWS product vision, roadmap and PI planning, lead agile implementation, manage cross functional teams, and partner with key stakeholders (e.g. Brand, Marketing, Digital Operations, CX Research & Analytics, SEO, Globalization, Continent Teams) to deliver scalable industry leading experiences that balance customer needs and stakeholder's goals while improving key performance indicators.

You will demonstrate management skills and leadership through hard lines and dotted lines and foster a team spirit and a highly collaborative environment.

You must thrive in the creative process and be deeply analytical, and moderately technical, to make difficult decisions based on data.

You will work with senior business stakeholders to understand the business goals.

You will ensure that the HWS roadmap aligns with the overall Digital Strategy and contributes to the overall business outcomes while improving the customer experience.

Director, Product Management, Hotel Websites.
8+ years experience in product management, strategy, or related function
4-year degree in Marketing, eCommerce, related field, or equivalent experience.
Proficient with web/app/api technologies and user interface design
Demonstrated success managing large-scale transactional digital products required.
Experience with Agile development methodologies
Experience with Adobe product set, with a focus on Adobe Experience Manager, Adobe Analytics, and Adobe Target preferred.
Experience building digital products in the Travel/Hospitality industry highly desired.
MBA or advanced degree in Digital Product management desirable
Demonstrated experience and comfort with digital measurement, tracking methods, and analysis.
Demonstrated knowledge of merchandising best practices and retail design.

Manage the entire Hotel Website product lifecycle from strategic planning to tactical activities to ongoing optimization for and its global sites, Apps etc.

Build and lead a cross discipline team (15-20 people) to deliver and manage products (e.g. user experience design, business analysis, technical, analytics).

Leverage product dashboards to drive a data driven decision making culture to identify big and small opportunities to improve performance, as well illustrate value for recently launched/optimized features.

Benchmark competition while building deep understanding of our customer profiles/ needs, plus business strategies and needs for growth.

Gather and analyze feedback from users, competition, the field, strategy, marketing, and technology to translate into business cases and product roadmap and business cases.

Partner with UX and Technical leads to define and manage ongoing delivery schedules.
UX, Technology, Analytics, Acquisition, Brands, Personalization) Agile development team including the creation of requirements and user stories for new product features, plus the delivery across the teams.
Create solutions, leveraging both internal assets and strategic 3 rd party partnerships.
Coordinate market testing of new features
Develop communications for internal executives, the field, customer care, and guests for product rollouts.

Create and manage Comprehensive Project Plans which include resource plans, timelines, dependencies, scope, estimates, budgets, issues, risks and risk mitigation plans, business process changes and other operational needs to launch and maintain a product in market.

Develop documentation such as presentations and status reports for audiences from executive level to project team and directly to properties globally.

Lead procurement efforts as needed (e.g. new tools, new vendors), write statements of work and manage external vendors.

MANAGE AND CONDUCT HUMAN RESOURCES ACTIVITIES
staff meetings).

Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.

Utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

MANAGEMENT COMPETENCIES

Managing Change -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution

Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

Driving for Results - Sets high standards of performance for self-and/or others; Building Relationships
Strategic Partnerships -Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
uses newly gained knowledge and skill on the job and learns through their application.
Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

Business Process and Analysis Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system's needs.

Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies.

IT Business Management Ability to monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.


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