Xfinity Market Manager

T-ROC Cicero, Illinois
manager store sales management operational training sales service team roc director delivers compliance coach
November 2, 2022
T-ROC
Cicero, Illinois
FULL_TIME
Overview:

     

 

 

 

 

 

Position Summary:

 

The Market Manager is responsible for the management of a specific store based on performance/operational needs. This position will be in a store location until it's turned around (no less than 30 days). Acts as Region Director in training.

 

Essential Duties:

 

  • Ensures a culture consistent with the expectations of Comcast by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, role plays, sales and service excellence, training (sales reps and store managers), and personal accountability.
  • Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business
  • Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance. Leverages the net promoter system (NPS) to monitor customer feedback, coach and improve the in-store experience.
  • Leverages the net promoter system (NPS) to monitor customer feedback, coach, and improve the in-store experience.
  • In-store owner for Merchandising, brand, resets and all associated training compliance.
  • Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures.
  • Responsible for appropriate staffing levels and efficient scheduling

 

Core Competencies:

  • Delivers a world class customer and employee experience, achieving sales goals, and running an operationally sound business.
  • Coaches and develops team members on how to position all XFINITY products with customers.
  • Reviews and analyzes operational and financial reports to improve operational performance and metrics.
  • Builds collaborative relationships with market, region and division stakeholders.
  • Consistently exercises independent judgment and discretion in matters of significance.

 

Minimum Qualifications:

 

  • 3 + years retail sales experience with an established track record of exceeding and/or achieving sales and service results.
  • High School Diploma or equivalent required.
  • A strong team leader with a work history that demonstrates a passion for world class sales and service, innovation, personal and team development.
  • Demonstrates sales excellence and competent leadership.
  • Must be able to work retail hours and variable schedule(s) as necessary.
  • Proficiency in all MS Office applications preferred.
  • Regular, consistent and punctual attendance.
  • Other duties and responsibilities as assigned.
  • Upholds and reinforces all company policies, practices and procedures
  • Reinforces proper dress code and professional appearance at all times
  • Reports store issues, challenges, and successes to upper management in a timely manner
  • Reinforces a culture of world-class customer service delivery each day
  • Effectively develops and maintains positive relationships with store personnel and partners
  • Communicates daily via email and phone with the Region Director to ensure they are on track with objectives
  • Ensures the timely completion of various administrative responsibilities

 

Other duties as assigned related to the position or business operations.

 

 

EEO Information:

Equal Opportunity Employer / Special Accommodations

T-ROC is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information. As part of this commitment T-ROC will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email ADA@ describing the accommodation.

 

Notice of E-Verify Participation

T-ROC participates in E-Verify. To learn more use this link E-Verify

 

Min: USD $65,000.00/Yr.

Report this job

Similar jobs near me

Related articles