Analyst telecommute

UnitedHealth Group Remote
analyst telecommute stakeholders health team technical data training business analyst analyst analysis tools collaborate

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get.



Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget;



it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error.


If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities :



  • Staff Development

  • Interviewing, hiring, onboarding, training and evaluations of Business Analyst staff

  • Review and approve timecards and PTO

  • Provide team direction and ensure workloads are being managed effectively


  • Participate in ongoing training and development in order to provide direction and support to the team

  • Provide ongoing feedback to individuals and team

  • Conduct scheduled 1 : 1 meetings at least once a month with direct reports

  • Plan / Define Approach for Gathering Business Requirements

  • Participate in the definition of project roles to drive the gathering of detailed business, functional and non-functional requirements

  • Identify applicable technical and business stakeholders, using appropriate Stakeholder Analysis tools / approaches to resolve escalation trends

  • Define the approach and effort required for defining business requirements

  • Define and update the Market JOC’s for provider escalation performance against Business SLA’s

  • Define approach for remediation to SLAs

  • Collaborate with business and technical stakeholders to identify specific business requirements to resolve escalation trends

  • Conduct current state analysis to gather current business, functional and non-functional requirements and constraints

  • Document future state using appropriate tools / processes

  • Gather information needed for the definition of requirements (e.g., business use cases, user stories)

  • Facilitate all needed requirements-gathering activities (e.g., meetings, workshops, JAD sessions)

  • Develop business context diagrams (e.g., business data flows, process flows) to analyze / confirm the definition of project requirements

  • Define desired future state requirements based on input from all applicable stakeholders

  • Identify the business impact of system / application changes, using appropriate tools as needed

  • Identify capability gaps between current state and desired state (e.g., system capacity, emerging technologies)

  • Ensure adherence to enterprise standards for gathering and documenting project requirements

  • Document and Communicate Business Requirements

  • Collaborate with technology stakeholders to communicate business and technical requirements

  • Collaborate with project team members to create detailed requirements documents

  • Ensure that project requirements are clearly and comprehensively documented, understood and support traceability

  • Ensure that project requirements meet all applicable regulations

  • Communicate ongoing updates to all stakeholders to ensure understanding of and alignment with project status / changes

  • Manage / update requirements documents as needed throughout the design / development process

  • Perform reviews with all stakeholders to obtain approval / sign-off of project requirements documents (e.g., walkthroughs)

  • Participate in / Support the Solutioning Process

  • Support, contribute to and / or facilitate the identification / prioritization of business / process solutions

  • Participate in reviews of conceptual designs and provide appropriate guidance / consulting to help ensure that they satisfy all documented requirements (i.


e., business, functional and non-functional)



  • Analyze and balance risk / reward considerations for identified solutions (e.g., options analysis)

  • Ensure that all stakeholders are fully informed of new / updated solutions, and identify / escalate any issues communicated by stakeholders

  • Develop and / or contribute to training programs to support implementation of the solution

  • Ensure that identified solutions meet business requirements for all applicable stakeholders (e.g., traceability)

  • Participate in Data Analytics Trends of Provider Escalations & Present to Key Stakeholders

  • Inventory Management of SLA’s

  • Remediation plan execution

  • Analytic oversight to bring business value add to Market JOC’s


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications :



  • Undergraduate Degree (5+ years of comparable work experience beyond the required years of experience may be substituted in lieu of an undergraduate degree)

  • 5+ years of experience in leading Business Analyst functions

  • 3+ years of experience as a Business Analyst

  • Ability to interact with business SMEs on behalf of project teams

  • Demonstrated advanced knowledge with MS Office products (Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, Visio)

  • Ability to travel as needed

  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements.


UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.


Candidates must be able to perform all essential job functions with or without reasonable accommodation


Preferred Qualifications :



  • Bachelor’s degree

  • 2+ years of claims experience

  • Understanding of workflow-based logic and conceptualize it as an automated solution

  • Ability to work effectively independently and within a collaborative team

  • Ability to assess and identify needs proactively

  • Ability to discuss and present on decisions made to appropriate internal and external individuals / groups

  • Effective communication, presentation and interpersonal skills are essential, including the ability to accurately analyze problems, explain solutions, and present technical solutions to end-users in a non-technical manner

  • Detail-oriented with solid organizational skills

  • Skilled in working with cross-functional teams to affect collaboration, resolution of issues and community building across multiple functions


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment.


In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function.


UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.


Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone.


So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.


Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.


For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


Colorado, Connecticut or Nevada Residents Only : The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900.


Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).


No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.



All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.



Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Last updated : 2022-09-23


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