Field Property Claims Adjuster

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth?

As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment.  In this role, you will travel to the loss site to conduct thorough analysis.  Every day is a new exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process.

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

The field property claims adjuster will be traveling to insured homes within the Cleveland, OH area.  In order to be successful within the role, candidates should live within this area or very close to.

In this role, you will:

• Investigate and determine coverage onsite of loss and adjusts all elements of Property Loss claims of moderate-high severity.
• Handle moderate- severe complexity claims assigned under little supervision.
• Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
• Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
• May be called upon for catastrophe duty.