Customer Service Representative

_ APPLY IN PERSON IMMEDIATE HIRING _

_ APPLY IN PERSON IMMEDIATE HIRING _

_ APPLY IN PERSON IMMEDIATE HIRING _

_ APPLY IN PERSON IMMEDIATE HIRING _

We are looking for someone who has an outgoing personality to make our guests feel at home while maintaining a strong attention to detail.

The ideal candidate will possess the ability to train and motivate, and can multi-task in a high energy, fast paced environment.

The perfect candidate will have previous front desk leadership experience.

Scheduling may include various shift rotations and weekends requirement.

Monitors and ensures compliance with all guidelines for operations
Handles and provides resolution to guest complaints and employee issues
Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures
Answers inquiries pertaining to hotel policies and services
Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards

and reservation cards

Corresponds with group and travel agents to answer special requests for rooms and rates
Assists with sales and marketing efforts as directed
Assist management team in conducting regular staff meetings
All other duties as assigned

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
Customer Service - Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance
Interpersonal - Maintains confidentiality
Oral Communication - Responds well to questions; Demonstrates group presentation skills
Team Work - Contributes to building a positive team spirit
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Delegation - Delegates work assignments; Provides recognition for results
Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
Organizational Support - Follows policies and procedures including but not limited to dress code policies
Adaptability - Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent;
Dependability - Commits to long hours of work when necessary to reach goals
Initiative - Asks for and offers help when needed
Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas
Planning/Organizing - Prioritizes and plans work activities
Professionalism - Treats others with respect and consideration regardless of their status or position
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality
Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to taste or smell.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Americinn

3206 E kimberly rd

Davenport Iowa 52807

Job Types: Full-time, Part-time

Pay: Up to $15.00 per hour

Schedule:
10 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
On call
Overtime
Weekend availability

Education:
High school or equivalent (Preferred)

Experience:
Hotel experience: 1 year (Preferred)

Work Location: One location