International - Corporate Apollo Travel Advisor - Remote
As a key member of the Corporate Travel Division, the Corporate Travel Counselor will support our Cleveland, Ohio office with accounts in multiple time zones. The Corporate Travel Counselor will be responsible for handling all aspects of corporate travel arrangements for our clients.
This role will work closely with all members of our Corporate Department and report to the Cleveland Operations Manager.
This is a fully remote position.
Fast paced call center supporting a multitude of clients.
Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, and rail.
Strong working knowledge and understanding of international pricing rules and procedures.
Supports any documentation of international travel documents, Visa, passport. Advises clients of international travel requirements such as visas, passports, immunizations, etc.
Uses available sources such as State Department websites, news agencies to stay informed of current international events.
Interacts with traveler or travel arranger and provides 1st level of contact for customer service and technical issues, including online booking tool, Concur and Deem.
Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit.
Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment.
Performs other duties as assigned.
10 years Corporate domestic and international experience.
Must demonstrate industry knowledge.
Ability to meet and exceed required performance standards.
Excellent customer service skills required.
Excellent verbal and written communication skills required.
Knowledge of Outlook skills and basic Microsoft platforms.
Must demonstrate thorough knowledge of airline ticketing rules and regulations.
High proficiency using Airline GDS, Apollo/Smartpoint preferred.
Proficient in producing lowest logical airfare within client’s policy.
Strong international airfares and international ticketing, ticket exchange, proficiency and experience.
Proficient in Internet searches and online booking processes.
Ability to create domestic and international multi-segment, multi-destination itineraries.
Thorough working knowledge of Exchanging, reissue of tickets.
Must be able to work flexible hours between 8am-7pm Eastern Time.
Excellent communication skills via email and phone.
Superior customer service skills.
Accurate and detail oriented.
Works well independently as well within a group.
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.
About Direct Travel
Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.
Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award’s inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com.
Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn.