Warranty Claims Examiner

GAF Charleston, South Carolina
intermediate management contractors sales authority roofing team report calls inspectors payments director disputes
December 6, 2022
GAF
Charleston, South Carolina
  • Come Build Your Career Under OUR Roof
  • The Warranty Claims Examiner will be responsible for interfacing with all levels of management and customers addressing questions regarding terms and conditions of applicable warranties, warranty settlements and product information.
  • This position will report to a Warranty Claims Supervisor.
  • Handle incoming calls from property owners, contractors or sales employees
  • Open, maintain and update claim files
  • Prepare customer letters
  • Conduct timely follow ups with internal and external customers as necessary
  • Provide support to Sales employees and GAF Inspectors
  • Accurately assess proposed settlements through the correct application of the applicable warranty
  • Seek timely and accurate authority for payments in excess of assigned authority through the Warranty Claims Supervisor or Director.
  • Effectively communicate claim information and recommendations for resolution to all levels of management.
  • Handle customer issues and disputes in an effective manner with a minimum of supervision
  • Ensure that the proper requests for information are distributed on a timely basis and that results from the laboratory, inspections or claim committee sessions are quickly and effectively communicated with all applicable parties to the claim.
  • Schedule roofing inspections and meetings with internal and external customers
  • Provide department support for absences, assist on special projects and general office Duties
  • 50% Telephone activity
  • 50% Administrative (Data entry, file review/maintenance) activity
  • Perform other duties as assigned
  • Building Strategic Working Relationships
  • Stress Tolerance
  • Technical/Professional Knowledge & Skills
  • Decision Making
  • Basic knowledge of standard roofing concepts and practices
  • Proficiency working with Microsoft Excel, Word and G Suite products (including Gmail, Sheets and Docs)
  • Intermediate Math skills
  • Advanced telephone skills
  • Intermediate negotiation skills
  • Advanced verbal and written communication skills,
  • Advanced listening skills with an ability to fully understand the complexity of a problem and the ability to offer good solutions by providing a high level of customer satisfaction.
  • Intermediate ability to multitask
  • The ability to work effectively with a team and possess the talent to provide contributions as a team member is an essential requirement.
  • Excellent organizational skills and attention to detail
  • Intermediate Problem Solving and creative thinking skills
  • An Associates or Bachelor's degree preferred
  • Minimum of two years' experience in a customer service environment is required with a preference for any background in the insurance industry, working with contractors or in a roof related field being a plus.
  • Completion of supplemental education through GAF University, NRCA or other training is expected.
  • Bilingual is a plus, but not required
  • We believe our employees are our greatest resource.
  • We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions.
  • We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers.
  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
  • If you have a disability or special need that requires accommodation, please let us know.
  • If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

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