Senior Business Operations Analyst - Medi-Cal Rx
Magellan Health
Rancho Cordova, California
senior
operations
analyst
rx
data
operational
operations
management
analysis
healthcare
education
written
communication
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October 20, 2022
Magellan Health
Rancho Cordova, California
This position is a critical liaison between Non-Clinical Operations, Finance and Analytics. Leads and supports various business operations initiatives, that are cross-functional and in support of continuous process improvement and quality improvement management. Builds analyses and reports using persuasive data visualization and oral and written communication skills that can translate complex analytic findings and concepts to a varied audience of users. This position serves a key role in planning, directing and measuring the overall performance of large scale, cross-departmental projects, and critical day-to-day performance metrics. This position provides technical and reporting expertise, process improvement consultation, and works closely with leadership and the executive team on measuring and analyzing program and project performance.
- Coordinates with business users to define business processing activities, data availability, and requirements, to implement operational procedures.
- Analyzes business processes and assists in implementing recommendations with financial and operational emphasis.
- Collects, analyzes and interprets both qualitative and quantitative data; performs analytical and root cause analyses.
- Performs exploratory data analysis and aggregation from various data sources, including authorization, claims, phone system, and HR system.
- Analyzes current operations processes to determine areas to improve operational effectiveness and efficiency, proposes solutions for current and future needs.
- Designs, documents, develops and rolls out operational performance analyses using a variety of computing tools. Creates analytic views on operational performance to help management interpret historical results.
- Explains prior performance and utilizes to forecast forward.
- Partners with Work Force Management to create and adapt flexible operations staffing models from workflow analysis that will allow for change in membership, program efficiencies and expansion of responsibilities.
- Performs budget versus actual analysis on subjects such as but not limited to: overhead, demand/utilization, and operational performance.
- Performs ad hoc analyses that will vary in duration and complexity.
- Creates user friendly tools to help measure, manage, and report the effectiveness of customer experience management initiatives.
- Understands and creates documentation for operational performance metrics. Participates in defining issues to be studied as well as the methodology to be used in addressing these issues.
- Creates detailed analysis of processes and workflows to ensure ongoing improvement in key metrics. Interprets results and preparation of data findings in easily understandable format for varying levels of the organization.
- Responds and communicates timely regarding deliverables.
- Collaborates throughout organization to maximize efficiency and effectiveness.
- Creates user acceptance test scripts/test plans.
- Assists in efforts to provide training, communication, presentations, and project documentation/artifacts.
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