Technical Customer Support / Inside Sales

Insight Lighting, located in Rio Rancho has the following full time open position.

Inside Sales/Project Management

Essential Functions:

• Interact with agents to provide information in response to inquiries about products, purchase orders, services and to handle and resolve their questions.
• Respond to agent inquiries in a timely manner. Entering purchase orders and manage projects.
• Develop project quotations based upon project requests.
• Manage agents requests regarding quotations and specification reviews, making independent choices to interpret their needs by making decisions free from immediate supervision through use of experience and product knowledge. Ability to make recommendations for solutions to agents in an advisory role.

Education /Experience:

• HS diploma or equivalent. Additional education a plus but not required.
• Minimum: 2 years of experience in a technical customer service industry (Does not include call center experience)

Knowledge, Skills and Abilities:
* Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Technical electrical knowledge and/or lighting background a plus.

• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problem solving and/or product options.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times .
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively and professionally.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management - Managing one's own time with little supervision.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Job Type: Full-time

Pay: $45,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Request employees stay home when sick and abide by all state and CDC requirements for COVID.

Education:

• High school or equivalent (Required)

Experience:

• technical customer support, not call center or retail: 2 years (Preferred)

Work Location: One location