Byram Healthcare Customer Service Rep

Byram has been a national leader in disposable medical supply delivery since 1968. Byram provides quality supplies, services and support, specializing in diabetes supplies, ostomy supplies, wound care supplies, urology supplies, incontinence supplies and enteral nutrition products. In 2017, Byram was acquired by Owens & Minor (NYSE: OMI), a global healthcare services company, to expand the organization's ability to serve the continuum of care into the patient's home. Byram Healthcare, an Owens & Minor company, is more prepared than ever to tackle the challenging, changing healthcare landscape. Byram Healthcare is here to deliver the products, services, and support needed to maximize clinical outcomes and manage complicated benefits.

The Customer Service Representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

ESSENTIAL JOB FUNCTIONS:
Answer high-volume inbound customer calls via an automated phone system
Make outbound calls to patients, referrals, and sales as needed
Utilize resources to troubleshoot and resolve patient issues
Use full product knowledge of at least two Byram therapies to service patients
Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
Consistently meet and attain required Key Performance Indicators (KPIs) Perform other duties as required

REQUIRED EDUCATION & EXPERIENCE:
High School Diploma or equivalent required
1-2 years of customer service experience required Call center experience preferred

KNOWLEDGE, SKILLS, & ABILITIES:
Excellent written and verbal communication skills
Proficient with MS Office and the ability to navigate multiple platforms Ability to learn Byram products and therapies
Strong customer service skills with the ability to resolve patient concerns Demonstrate soft skills to enhance patient experience
Prolonged periods sitting at a desk and working on a computer

_All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era._

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday

Ability to commute/relocate:
Huntington Beach, CA: Reliably commute or planning to relocate before starting work (Required)

Education:
High school or equivalent (Required)

Experience:
Customer Service: 1 year (Preferred)

Language:
English (Required)

Work Location: One location