Accessibility Advisor Senior (Remote)

Purpose of Job

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Applies knowledge of accommodating individuals with disabilities in establishing internal standards, policies and procedures as they relate to a particular domain (digital, documents, facilities, MSR service). Provides mentorship on standard processes and innovative solutions to meet accessibility standards. Collaborates with partners to identify and prioritize operational risks, develop mitigation strategies and implement process controls. Gathers and monitors data to evaluate and demonstrate the efficiency of the accessibility program. Serves as an ambassador and advocates the importance of accessibility and its impact to members and the association. Participates in project planning and execution to ensure accessibility objectives are fulfilled.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are encouraged to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC. [This position also has the option to be remote.]

Job Requirements

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Facilitates teams or serves as a key contributor in the development and implementation of business initiatives.
• Demonstrates business knowledge (products, processes, etc) and advanced subject matter knowledge to analyze, synthesize and/or interpret large quantities of information complex issues of unusual nature.
• May synthesize and/or interpret large quantities of information to recommend solutions to business issues.
• Develops and communicates recommendation to team and management.
• Maintains a sophisticated level knowledge of the competitive landscape and applies that knowledge to recognize business improvement opportunities.
• Encourages and applies innovative approaches to enhance business strategies.
• Prepares reports, documentation and other written information to deliver key messages and provide insight to management.
• Professionally responds to challenges; promoting a positive or constructive outlook.
• Aggressively pursues solutions to achieve business success.
• Serves as a mentor to less experienced peers and team members to achieve business results.

Minimum Qualifications:

• Bachelor's Degree in a Business, Computer Science, Computer Human Interaction, Architecture/Engineering Design or related discipline from an accredited college or the equivalent experience from which comparable knowledge and abilities can be acquired; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 or more years operational experience in a digital, document, building/construction, or customer service environment with knowledge of accommodating individuals with disabilities.

Preferred Qualifications:

• Expert knowledge of Accessibility Laws, Regulations and Standards including WCAG 2.1, ADA (Title III), Section 508, and the Twenty-First Century Communications and Video Accessibility Act
• Experience in reviewing and validating Voluntarily Product Accessibility Template (VPAT) or Accessibility Conformance Report for Websites, Mobile Apps, Documents, etc
• Ability to assess the Accessibility compliance risk when products and services are outsourced to third-parties.
• Demonstrated experience in advocating for accessibility within a large organization and operationalizing a program at scale that drives advocacy and adherence

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The salary range for this position is: $88,200 - $158,900.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on .

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.