Customer service rep

Dal-Tile Corp. Salem, Oregon
customer service customer service management customer service representative service representative representative sales account management call center team transactions coordination pricing
October 3, 2022
Dal-Tile Corp.
Salem, Oregon
FULL_TIME
$19-19/HOUR

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.


Primary Objective


To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.


Process sales orders and resolve customer product or service issues.


Major Function and Scope :



  • Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.

  • Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).

  • Responsible for keying in orders, processing faxes, and preparation of reports.

  • Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.

  • Responds to customer needs.

  • Participates in special projects and performs additional duties as required.


Experience and Knowledge Required :




  • 2 or more years of call center or customer service experience.

  • Focus on customer account management preferred

  • Prior textile industry knowledge is preferred.

  • Last updated : 2022-10-03


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