Remote Sr. Cloud Developer

First American Financial Corp Remote
remote cloud cloud aws team tools engineering technical test people infrastructure management senior
Company Summary Join a team that puts its People First Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people.

They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years.

We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists.

First American will always strive to be a great place to work, for all.

For more information, please visit

Job Summary As a member of the Cloud Enablement team you will be at the forefront of cloud transformational technology being implemented at First American, assisting developers who are expanding services and features to run their mission-critical applications.

As a Senior Cloud Developer/Engineer, you will act as the ‘Cloud Ambassador’ across your respective cloud product (AWS, Azure, Google), arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Do you have an interest in helping customers understand application architectures and integration approaches using the latest cloud computing technologies.

Are you familiar with best practices for applications, servers and networks.

Do you want to be part of an technology team that is helping to ensure the success of cloud enablement technologies bringing value to our organization.

If you fit the description, you might be the person we are looking for We are a group of smart passionate people, who believe that cloud technology can bring incredible transformation and agility to our customers, coupled with world class support critical to customer success.

TOP 5 SKILLS: 5-7 years' experience in Software Engineering and Systems Engineering - someone who can pick things up quickly - (AWS, Azure, Google, depending on team) Experience supporting infrastructure and services in public and private cloud environments (AWS, GCP, OpenStack).

Proficient ability to program (structured and OO) with various high level programming languages, such as Python/Java/Ruby/Perl/Go/Makefile/Java/C/C++, and JavaScript for building automation or integrations with APIs.

3 years of Terraform/infrastructure as code experience Needs someone who comes from a development background, not only a systems engineering background - they must have an interest in coding and have a developer mindset with hands-on experience or preference for hands-on work.

The position requires hands-on development.

CI/CD pipeline experience is a must to deploy code Experience with other languages such as .NET, Python, node.js are helpful because they have to be able to create APIs and troubleshoot issues for customers and participate on priority bridge calls Verbal and written communication skills need to be up to par - they will be interfacing with stakeholders/customers on a regular basis.


Every day will bring new and exciting challenges on the job while you: Learn and use ground breaking technologies.

Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

Interact with leading engineers around the world.

Partner with Cloud Enablement servicing our Application Development customer teams to help reproduce and resolve customer issues, while implementing new technologies.

Leverage your extensive customer support experience to provide feedback to internal Application Development teams on how to improve our services.

Drive customer communication during critical events.

Drive projects that improve support-related processes and our customers’ technical support experience.

Write tutorials, how-to videos, and other technical articles for the developer community.

Work on critical, highly complex customer problems that may span multiple Cloud Enablement services.

OPERATIONAL SUPPORT: First and foremost this position does have a customer support role component.

We provide 24/7 support 365 days a year.

US positions cover 10am – 10pm.

Offshore positions cover 10pm – 10am (on call support required based on a rotation schedule) On a typical day, a Senior Cloud Developer/Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and Microsoft Teams chat.

You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into identifying the root cause of an issue.

We work on a broad spectrum of technical issues, a Senior Cloud Developer/Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global cloud standards, practices and policies.

BASIC QUALIFICATIONS: This role supports our services that focus on Infrastructure Automation, Configuration Management and Governance and Developer Tools.

Infrastructure Automation encompasses services such as Terraform, AWS CloudFormation, AWS Service Catalog, and Prisma Cloud and Qualys for Governance.

To qualify for this role, you should have the following experience: Knowledge/experience in administration and troubleshooting of the following: DevOps/Deployment, and Configuration Management Solid understanding in continuous integration technology (e.g.

Chef, Puppet, Docker, Jenkins, Ansible, or related tools).

Experience with common formats such as JSON, YAML and compression utilities.

Expertise with monitoring or log aggregation tools (Prometheus, Grafana, Splunk, ELK) Must be capable of writing detailed solution specifications, diagrams, best practices/standards documentation, operating procedures, test plans/test reports.

Working knowledge of network protocols and network based services, including routing and network load balancing.

Experience implementing and working with open source frameworks.

Excellent communication skills, must be capable of working with cross functional technical and business teams and varying levels of management.

Understanding of Agile methodologies like Scrum and be able to work in fast-paced environment.

Strong project management skills, including excellent presentation skills, Must be capable of writing detailed solution specifications, diagrams, best practices/standards documentation, operating procedures, test plans/test reports Understand the complete deployment lifecycle from design, build, test, deploy.

Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.

AWS Certifications PREFERRED QUALIFICATIONS: Experience building and supporting containerized applications on various platforms like GKE, EKS, ECS.

One or more Web and Application Server technologies (e.g.

Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS).

Solid understanding of storage systems, including network filesystems.

Understanding of hypervisor/virtualization and containerization Expertise in key SRE Skills (Scalability, Reliability and Observability).

Solid understanding Linux/Unix system internals, including kernel tuning.

Experience with Failure Testing and Chaos Engineering.

techreferral LI-BH1 First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work.

First American is committed to diversity and inclusion.

We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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