Counselor

Minimum Requirements :

• Bachelor's Degree (Psychology preferred)


• Must be able to type 30 correct wpm


• Minimum Wonderlic score of 20 & OPAC score of 80%.


• Must be willing to work a flexible work schedule.

Position Requirements :

• Ready and available to take calls during an assigned shift.


• Able to offer good contact to the caller and build rapport.


• Utilize active listening skills and crisis intervention model.


• Ability to assess calls.


• Crisis problem solving : Work collaboratively with callers on their issue(s).


• Ability to communicate effectively, both orally and in writing.


• Conduct follow-up with agency members.


• Possess team building abilities.


• Demonstrate conscientious use of work time.


• Conduct risk assessments.


• Collaborate with agency supervisor(s).


• Document all calls handles.



• Knowledge of mental health resources.


• Complete Crisis Intervention Team (CIT) Training.

Examples of Duties :

• Conduct computer inquiries.


• Review case documentation and reports.


• Maintain confidential, physical and electronic files.


• Generate reports and utilize appropriate resource materials.


• Route call to proper the authority.


• Respond and request assistance from another agency.


• Receive and enter complaints into CAD system.


• Divert mental health related calls by de-escalating the caller(s), assessing for risk, providing crisis intervention and referral to crisis, outpatient and community services as appropriate.


• Completes follow-up work to ensure collaborative action plans are effective, de-escalation and safety continues, and linkage to agency and community referrals are successful as appropriate.



Last updated : 2024-09-01