Bilingual Customer Service
Aston Carter
Eugene, OR
bilingual
customer service
customer service
representative
sales
bilingual
distribution
customer service representative
service representative
front desk
oracle
dealer
internal teams
May 5, 2025
Aston Carter
Eugene, OR
FULL_TIME
Job Title: Bilingual Customer Service Representative
About the Job
We are seeking a bilingual customer service representative to provide exceptional support to our customers. This role requires sitting at the front desk, answering customer questions via phone and in person.
The ideal candidate will act as a business representative for our distribution channel, providing quality customer service and order support. Responsibilities include processing orders using Oracle, reviewing dealer orders, and communicating professionally with customers and internal teams regarding product and business issues.
Main Responsibilities:
• Provide customer order support and product/business information
• Answer customer questions on the phone and in person at the front desk
• Act as a business representative for the distribution channel
• Provide quality customer service and order support for the customer base
• Process orders using Oracle
• Review dealer orders, requests, and system-generated acknowledgements and orders
• Communicate professionally with customers and internal teams regarding product and business issues
• Support the order fulfillment process by working with outside sales representatives, product personnel, customer service, credit, and delivery
• Maintain pricing and run sales reports
Essential Skills:
• Bilingual in Spanish and English
• Customer service experience
• Proficiency in Microsoft Office, including Excel and Outlook
• Experience in inside sales and order processing
• Ability to multitask and handle high-stress situations
• Knowledge of the manufacturing industry
• Experience with invoice processing, product knowledge, logistics, distribution, purchasing, outside sales, inventory control, cycle counts, scheduling, and service
Additional Skills & Qualifications:
• Great attention to detail
• Ability to learn product knowledge
• * Ability to navigate and learn new software easily
• Strong computer navigation skills
Work Environment:
This position is based in an office next to a warehouse. The office is smaller, with a team of 2-3 people working by the front counter. The work schedule is Monday to Friday, from 7 am to 4:30 pm. The dress code is business casual.
About the Job
We are seeking a bilingual customer service representative to provide exceptional support to our customers. This role requires sitting at the front desk, answering customer questions via phone and in person.
The ideal candidate will act as a business representative for our distribution channel, providing quality customer service and order support. Responsibilities include processing orders using Oracle, reviewing dealer orders, and communicating professionally with customers and internal teams regarding product and business issues.
Main Responsibilities:
• Provide customer order support and product/business information
• Answer customer questions on the phone and in person at the front desk
• Act as a business representative for the distribution channel
• Provide quality customer service and order support for the customer base
• Process orders using Oracle
• Review dealer orders, requests, and system-generated acknowledgements and orders
• Communicate professionally with customers and internal teams regarding product and business issues
• Support the order fulfillment process by working with outside sales representatives, product personnel, customer service, credit, and delivery
• Maintain pricing and run sales reports
Essential Skills:
• Bilingual in Spanish and English
• Customer service experience
• Proficiency in Microsoft Office, including Excel and Outlook
• Experience in inside sales and order processing
• Ability to multitask and handle high-stress situations
• Knowledge of the manufacturing industry
• Experience with invoice processing, product knowledge, logistics, distribution, purchasing, outside sales, inventory control, cycle counts, scheduling, and service
Additional Skills & Qualifications:
• Great attention to detail
• Ability to learn product knowledge
• * Ability to navigate and learn new software easily
• Strong computer navigation skills
Work Environment:
This position is based in an office next to a warehouse. The office is smaller, with a team of 2-3 people working by the front counter. The work schedule is Monday to Friday, from 7 am to 4:30 pm. The dress code is business casual.
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