Intermediate Insurance Representative (Signing Bonus)
USAA
Tampa, FL
intermediate
insurance
representative
insurance
military
p&c
registrations
customer service
assistance
phone calls
calls
binding
billing
August 10, 2025
USAA
Tampa, FL
FULL_TIME
About the position
Responsibilities
• Facilitate the member experience by answering phone calls, emails, and other requests from members.
• Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
• Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services.
• Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
• Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
• Maintain required Property & Casualty (P&C) licenses and state registrations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
• High School Diploma or GED equivalent
• 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
• Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire
• Ability to prioritize and multi-task, including navigating through multiple business applications.
Nice-to-haves
• Current active personal lines or property and casualty license in your current state of residence/or state of hire
• US military experience through military service or a military spouse/domestic partner
• Prior experience in a fast-paced contact center environment.
Benefits
• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance.
Responsibilities
• Facilitate the member experience by answering phone calls, emails, and other requests from members.
• Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
• Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services.
• Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
• Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
• Maintain required Property & Casualty (P&C) licenses and state registrations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
• High School Diploma or GED equivalent
• 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
• Acquire Property & Casualty (P&C) licenses and state registrations within 90 days of hire
• Ability to prioritize and multi-task, including navigating through multiple business applications.
Nice-to-haves
• Current active personal lines or property and casualty license in your current state of residence/or state of hire
• US military experience through military service or a military spouse/domestic partner
• Prior experience in a fast-paced contact center environment.
Benefits
• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance.
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